When trying to setup an alert in Sharepoint you might get the following error message.
How to troubleshoot this message:
- Open My Settings in the top menu
- Check if the email address is listed. When the email address is missing, it won't work and we're going to fix this.
Adding an email address
- Open Active Directory Users and Computers. Select the user and add an email address.
- Central Administration > Manage service applications > User Profile Service Application
- Click on Start Profile Synchronization
- Select Start Full Synchronization
- After the synchronization is complete, logoff and then logon again as the user account
In the case that these actions were not sufficient you have to complete the following action
- Central Administration > Monitoring > Review Job Definitions > User Profile Service Application - User Profile to SharePoint Full Synchronization
- After this synchronization has run, the email adresses should be in place
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